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Frequently asked

How does scanning find the holds?

Sendlog uses on-device computer vision to pick out holds by color, right on your iPhone. On LiDAR models it adds a depth pass for trickier holds. Your photos are processed locally and never uploaded.

Do I need an iPhone Pro / LiDAR?

No. The scanner works on any supported iPhone; LiDAR just adds an extra assist. You can also pinch to zoom, and tap to add or remove any hold the scan misses.

Where is my data stored? Is it backed up?

Everything — your climbs and scan photos — lives on your device. There's no account and no server. Your data is included in your normal encrypted iPhone/iCloud device backup, but Sendlog itself has nothing in the cloud to restore from.

A hold wasn't detected. What do I do?

In the confirm screen, tap where the hold is to add it — it snaps to the real shape — or tap a detected hold to remove it. You can also tap the route color to isolate just that circuit.

Does my TestFlight (beta) data carry over to the App Store version?

If you update in place to the App Store release without deleting the app, your data stays. Since everything is on-device with no cloud copy, deleting the app or letting a beta build expire and reinstalling will clear it — so don't delete the app during the transition.

How do refunds work?

Purchases and refunds are handled by Apple. Request a refund at reportaproblem.apple.com.

How do I report a bug or request a feature?

Email [email protected] — a short description (and a screenshot if it's a scan issue) helps a lot.